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Why do i not receive NeoGrid Credits?

Why do i not receive NeoGrid credits even tho my car was charged

Rahel Kunkel avatar
Written by Rahel Kunkel
Updated this week

To receive NeoGrid credits, the following conditions must be met:

NeoGrid Charging Window:

  • Once your car is plugged in at home and you activate NeoGrid, your charging window begins.

  • Your car will be charged up to your chosen battery level by your set target time.

  • To qualify for a payout, your car must remain plugged in after activating NeoGrid. Disconnecting your car after activation will result in no payout.

Please note: If NeoGrid is always activated, a new session begins as soon as you plug in your car at home. Therefore, if you're unsure whether you'll need your car again, it's advisable to deactivate NeoGrid as a precaution and only activate it once you're certain your car will remain plugged in until your selected target time.

2. Remote Control Must Be Enabled:

  • Please disable all charging schedules from other third-party or manufacturer apps. Participation in NeoGrid requires full remote control and remote access to your vehicle.

  • Also, check your wallbox settings, as these can sometimes affect remote control, especially if you're using PV surplus charging with your wallbox. Ensure your wallbox permits grid-based charging as well.

Please note: If remote control of your vehicle is not possible, we will send you a push notification and inform you in our app.

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