To receive NeoGrid credits, the following conditions must be met:
NeoGrid Charging Window:
Once your car is plugged in at home and you activate NeoGrid, your charging window begins.
Your car will be charged up to your chosen battery level by your set target time.
To qualify for a payout, your car must remain plugged in after activating NeoGrid. Disconnecting your car after activation will result in no payout.
Please note: If NeoGrid is always activated, a new session begins as soon as you plug in your car at home. Therefore, if you're unsure whether you'll need your car again, it's advisable to deactivate NeoGrid as a precaution and only activate it once you're certain your car will remain plugged in until your selected target time.
2. Remote Control Must Be Enabled:
Please disable all charging schedules from other third-party or manufacturer apps. Participation in NeoGrid requires full remote control and remote access to your vehicle.
Also, check your wallbox settings, as these can sometimes affect remote control, especially if you're using PV surplus charging with your wallbox. Ensure your wallbox permits grid-based charging as well.
Please note: If remote control of your vehicle is not possible, we will send you a push notification and inform you in our app.