As a rule, you read your meter yourself. However, as a supplier, we are in constant contact with your metering point operator, who is responsible for your electricity meter.
If necessary, they will inform us of your meter reading. In addition, we may also estimate your meter reading if we have not received a sufficient meter reading.
⚠️ Warning: Some customers have had scams where someone approaches them for a "meter reading" but actually signs them up to another provider. We have been made aware of this as our customers reach out saying they have not cancelled but received a cancellation email (we can revoke this fake request within 14 days).
Ostrom will never send someone to your door and ask for your signature.