As a rule, you read your meter yourself. However, as a supplier, we are in constant contact with your metering point operator, who is responsible for your electricity meter.
If necessary, they will inform us of your meter reading. In addition, we may also estimate your meter reading if we have not received a sufficient meter reading.
⚠️ Warning: Beware of scams.
Some customers have reported:
Doorstep scams pretending to take a “meter reading” but actually switching your provider.
Fake phone numbers online claiming to be Ostrom support. We currently do not offer phone support, and calling these numbers may lead to an unwanted contract cancellation.
If you ever feel unsure about the authenticity of a visit or message, please contact us through the Ostrom App to verify it. If you encounter an unauthorized cancellation, you can revoke this fake request within 14 days.