Ostrom

Where can I find my electricity meter?

The meter ID is the only important info you need to sign up.

Where can I find my meter ID or meter number (Zählernummer)?

Do I need a new electricity meter when I switch to Ostrom?

I added a wrong meter reading - how can I correct it?

What is a meter reading?

How can I set up a contract for an additional meter?

What should I do if my electricity meter is broken?

Who is responsible for meter readings? Someone knocked on my door and asked for my signature.

How often do I need to submit my meter reading?

I cannot submit my meter reading. What should I do?

I received a letter asking for a meter reading. What should I do?

Who is my metering point operator?

Is my load profile meter (Lastgangzähler) compatible with the dynamic tariff?

Is my Discovergy meter compatible with the dynamic tariff?

Why can't I see the “Add meter reading” option in the Ostrom app?

What should I do if I’m not at home to read my electricity meter for the annual or final invoice?

Why can't I enter my meter reading?

I don’t have any electricity – what should I do?

Why was my entry in the meter reading form not accepted?

How do I submit my meter reading?

There is a meter reading that I do not recognize. What should I do?

Explains how to submit your final meter reading after cancelling, depending on whether you're on the SimplyFair or SimplyDynamic tariff.

Do I need to submit my meter reading after cancellation?

Karl Villanueva

Leon Braun

Laura

Not sure about your meter or Zählernummer? Read more here.

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