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Does the 24-hour supplier switch apply if I have a special right of termination?

Laura avatar
Written by Laura
Updated over 3 weeks ago

📄 What should I know about special termination rights?

If you have a special termination right – for example, due to a price increase – switching to Ostrom works a bit differently than usual.

❌ Can Ostrom cancel my current contract?

Unfortunately, no.

We can only terminate your current contract under standard conditions.
Special terminations must be submitted by you directly to your current provider.


✅ How does the switch work with a special termination?

  1. Please cancel your contract yourself with your special termination right.

  2. Wait for confirmation of the termination from your current supplier.

  3. Then sign up with Ostrom.


⚡ When does Ostrom start supplying?

As soon as your old contract ends, we request the start of your supply for the next day, following the rules of the 24-hour supplier switch.

You'll usually receive your contract confirmation within 24 hours after signing up.

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