We’re so happy you’re taking Ostrom with you! 💚
Since Ostrom is available all across Germany, you can easily keep your electricity contract when moving. Please note that grid operators charge different network fees, which means your price may change slightly ⚡️.
🔄 Step 1: Create a new contract for your new home
You can set up your move directly in the Ostrom app — it’s quick and easy!
Here’s how:
Open the Ostrom app.
Go to More → Contract → Create another contract.
Select “Move-in” for your new address.
📋 Please have the following information ready:
New address 🏠
Move-in date 📅
New meter number 🔢
Estimated annual electricity consumption ⚙️
👉 If you’re not sure about your new consumption, just use the value from your old contract — you can always adjust your monthly payment later.
Once your new contract has been successfully registered (this may take a few days ⏳), it will appear in the app.
You can switch between your contracts at any time by tapping the address at the top of the screen.
💡 Tip: You can have both contracts active at the same time — for example, if you move into your new home on October 1st but don’t move out of the old one until November 1st.
❌ Step 2: Cancel your old contract
After you’ve moved out, you can easily cancel your old contract:
Go to More → Contract → Cancel contract.
Select “Move-out” as the reason.
Confirm the cancellation ✅ — we’ll take care of notifying your grid operator.
🔁 Alternative:
You can also cancel first and create your new contract later — for example, if you don’t yet have your new meter number.
⚠️ Important: Deadlines to keep in mind
As of June 6, 2025, move-ins and cancellations can only be scheduled up to 2 days in advance.
It’s no longer possible to register a move retroactively.
➡️ Plan your move early to make sure everything goes smoothly.
💬 Summary
Step | Action | Where |
🏠 New contract | More → Contract → Create another contract | Ostrom app |
❌ Cancel old one | More → Contract → Cancel contract | Ostrom app |
⚠️ Deadline | Max. 2 days in advance | valid since 06/06/2025 |