We’re so happy you’re taking Ostrom with you! 💚
You can easily take your contract with you directly in the app. Please note that grid operators charge different network fees, which means your price may change slightly ⚡️.
🔄 Move your contract in the app
Here’s how it works:
Open the Ostrom app
Go to More → Contract → Moving With Ostrom
Follow the steps in the flow
📋 Please have the following information ready:
New address 🏠
Move-in date 📅
New meter number 🔢
Estimated annual electricity consumption ⚙️
👉 If you’re not sure about your new consumption, just use the value from your old contract — you can always adjust your monthly payment later.
Once your new contract has been successfully registered (this may take a few days ⏳), it will appear in the app. You can switch between your contracts at any time by tapping the address at the top of the screen.
💡 Tip: You can have both contracts active at the same time — for example, if you move into your new home on October 1st but don’t move out of the old one until November 1st.
⚠️ Exception: Dynamic tariff
If you are currently on a dynamic tariff, the move cannot be done via this flow.
In this case:
Cancel your current contract
→ More → Contract → Cancel Contract (reason: moving out)
Create a new contract
→ More → Contract → Add Another Contract → “Move-in”
⚠️ Important: Deadlines to keep in mind
As of June 6, 2025, move-ins and cancellations can only be scheduled up to 2 days in advance.
It’s no longer possible to register a move retroactively.
➡️ Plan your move early to make sure everything goes smoothly.
💬 Summary
Step | Action | Where |
🏠 New contract | More → Contract → Moving With Ostrom | Ostrom app |
❌ Cancel old one | More → Contract → Cancel Contract | Ostrom app |
⚠️ Deadline | Max. 2 days in advance | valid since 06/06/2025 |