A base fee discount is a bonus you may receive when signing up via partner or comparison portals.
It reduces your monthly deposit over a defined period.
š” How does the base fee discount work?
The discount is granted for 12 months from the start of supply
It is automatically deducted monthly from your payment
You donāt need to activate or apply for anything
The discount is not reclaimed, even if your contract ends early
š This is not a one-time payout, but a monthly deduction.
š How is the discount paid out?
The base fee discount is directly deducted from your monthly deposit.
Example:
Regular deposit: 90,00 ā¬
Base fee discount: 10,00 ā¬ per month
Actual charge: 80,00 ā¬
Youāll see this reflected in your billing.
ā Why donāt I see the discount in my contract yet?
This is completely normal and the most common question.
Before supply starts:
Your contract shows the deposit without the discount
The reason: the discount is applied only once supply begins
š With your first debit after supply start, the discount is automatically deducted, even if it wasnāt visible before.
You will not miss out on the discount.
š§¾ When does the discount apply?
ā From the first payment after supply start
ā Not before supply begins
Once your contract is active, the discount is applied automatically.
ā When does the base fee discount not apply?
The discount does not apply if:
you were supplied by Ostrom
at the same metering point
within the last 6 months before signing up
š What if I cancel before the 12 months are over?
No worries:
Any discounts already granted remain valid
There is no repayment
No action needed from you
š Need help or want to double-check?
To check whether your contract includes a base fee discount:
Open the chat in the app or web
Type: ācheck base fee discountā
Our AI or a human agent will help you instantly.