All Collections
Payments
If you have questions about payment methods and calculations, see here.
What's a monthly deposit (Abschlag) and what do i need to know about it?
When is my deposit due?
How can I adjust my monthly deposit?
I can't set my deposit to the desired amount.
What payment options does Ostrom offer?
How can I change my payment method?
Where can I find my monthly invoice?
How is my monthly deposit calculated at Ostrom?
Where can I find my past payments or payment history?
What happens if I use more or less electricity than estimated?
Does Ostrom offer any discounts?We don't believe in discounts as they always come with a catch. We strive to be fully transparent and provide you your electricity at cost.
Can I use a foreign IBAN?
Can I set up a payment plan?
When do I get my invoice?
When will I receive my 50€ bonus?
How does Ostrom's price compare to other energy providers on price comparison websites?
I have received a contact from a collection company. Why? (Inkasso)
Why do I receive a "friendly payment reminder" every month, and is there a way to deactivate it?
Will my referral bonus be credited to my upcoming deposit?