Payments
If you have questions about payment methods and calculations, see here.
By Karl and 4 others5 authors22 articles
What's a monthly deposit (Abschlag) and what do i need to know about it?
When is my deposit due?
How can I adjust my monthly deposit?
I can't set my deposit to the desired amount.
What payment options does Ostrom offer?
How can I change my payment method?
Where can I find my monthly invoice?
How is my monthly deposit calculated at Ostrom?
Where can I find my past payments or payment history?
What happens if I use more or less electricity than estimated?
Does Ostrom offer any discounts?We do not offer discounts, because they almost always come with a catch. Our goal is to stay fully transparent and provide your electricity-at-cost with a simple monthly fee.
Can I use a foreign IBAN?
Can I set up a payment plan?
When do I get my invoice?
When will I receive my referral bonus?If you invite someone to Ostrom with your referral code, you may receive a referral bonus once the referral is confirmed.
How does Ostrom's price compare to other energy providers on price comparison websites?
I have received a contact from a collection company. Why? (Inkasso)
Why do I receive a "friendly payment reminder" every month, and is there a way to deactivate it?
Will my referral bonus be credited to my upcoming deposit?
What is a Base Fee Discount (Grundpreisrabatt)?
Why do I see a red (negative) estimated balance in the app?
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