Why do I see a red (negative) estimated balance in the app?

the payments that have actually been received by us up to a specific cut-off date

with the electricity costs incurred up to that date, calculated based on the latest meter readings available

the comparison is always made up to a fixed date (e.g. 31.01.2026)

you can see the exact cut-off date directly in the app

anything that happens after this date is not yet included in the estimated balance

your electricity costs so far would be higher than the payments received up to that date,

so a top-up payment would likely be due

your electricity consumption or costs are increasing faster than the payments received so far

or your most recent monthly deposit payment is already due or listed as a receivable in your contract account, but has not yet been received by us
(e.g. because the direct debit will only be processed in the next few days)

Your January payment is debited from your bank account at the beginning of February

for the estimated balance up to 31 January, this amount is therefore not yet included, even though it is already recorded internally as a receivable

as a result your estimated balance might be negative due to the missing deposit payment

wait until your payment has been received – the estimated balance will then be recalculated automatically

ideally, submit an up-to-date meter reading regularly (e.g. at the beginning of each month)

the value adjusts automatically on its own

the estimated balance is not an invoice, but a non-binding interim estimate

it is only meant to help you keep track during the year

if you’d like a precise overview, we can create an interim invoice for you at any time → this will clearly show whether you currently have a credit or a top-up payment due