When is my smart meter order forwarded to the grid operator?
The order is only submitted from your start of supply — once your contract is actively in supply and we have a cooperation with your grid operator.
Why is the order not submitted earlier?
The order can only be submitted once:
your contract is active and supply has started
This ensures:
correct assignment
smooth coordination with the grid operator
What happens if my start of supply is in the future?
Your contract may already be confirmed, but if your start of supply is, for example, in 4 months:
the order will not be submitted immediately
the process will only start at your start of supply
👉 This means you will need to wait until your start of supply
Do I need to take any action?
No — we will automatically initiate the process once your contract is actively in supply.
What happens after the order is submitted?
Once the order has been submitted, you will receive an order confirmation via email, including an order ID and a description of the next steps.