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I can't submit my meter reading. What should I do?
I can't submit my meter reading. What should I do?
Johanna Bauch avatar
Written by Johanna Bauch
Updated over a week ago

If you cannot enter your meter reading, it can be for three different reasons:

  1. πŸ“± You are not using the latest version of the app on iOS or Android.

  2. πŸ“… Your supply has not yet started. If this is the case, we would ask you to wait for the first delivery day and then enter your meter reading.

  3. πŸ“Έ Or, it may be that your consumption is lower or higher than expected. If you are not sure whether you are entering the correct meter reading, you can simply send us a picture of the meter.

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