We understand well that our monthly payment reminders may occasionally become bothersome. However, it's important to note that our "friendly payment reminder" is sent a few days before your deposit payment is due, serving more as a helpful prompt and not as a dunning letter. Here are the reasons why we send them:
Avoiding payment errors and additional costs: Incorrect payments (whether too high or too low) cause additional effort and costs for both you and us. We strive to offer electricity at the lowest possible cost. Therefore, we recommend setting up a SEPA direct debit mandate.
Ensuring accurate and timely payments: With the reminder, we want to ensure that payments are made on time and correctly to avoid additional dunning fees or supply restrictions. Ostrom must pay the electricity and grid fees on time, so it is only fair that we are paid on time as well.
Monthly price guarantee and adjustment: We offer a monthly price guarantee, which means that the deposit amount can change. That's why we inform you about the current deposit plan.
Unfortunately, we will not change this feature in the near future. However, you can set up a SEPA direct debit mandate at any time to avoid the monthly payment reminders.
We hope these explanations help you better understand our approach. Feel free to contact us via Live-Chat or our contact form with any further questions or concerns! 🙂