No worries - this happens frequently. With a few small adjustments, you will be able to complete your registration. 🙌
✅ Please verify these details
Full name - A common mistake is that the previous contract is under a different name (for example, your partner). Make sure the name matches the one on the previous contract.
Full address - Ensure the house number is correct, including any letters (for example, 5a). Sometimes the meter is registered under a different house number.
Meter ID or Market Location ID - You can usually find these on your electricity bill. For more guidance, see our FAQs on finding both your Meter ID and your Market Location ID.
💡 Tip
If you have just moved in, your landlord can often provide these details and help verify that everything is correct.
▶️ Next step
Once you have this information, reply to the email in which we informed you that the details were incorrect.
In some cases, you may be able to correct your details directly in the mobile app; if this option is available, it will be indicated in that email.