We couldn't process your registration because the details provided did not match the information on record with your previous energy supplier or the local grid operator.
Common reasons include:
incorrect customer information (like name, address, or meter ID)
or your flat still being registered to a previous occupant. 🏠
💡 How you can help us resolve your issue
Please send us a photo of your meter, your handover protocol from your move-in, or an old invoice (if available) - either by email or via chat.
For more details on how to resolve these issues, please refer to our full list of FAQs in the "Common Issues and Next Steps for Your Registration" section. We’ve gathered key information to help you successfully complete your registration.