Ostrom customers can now directly purchase a smart meter from us. Learn more about our offer here!
How can I order an Ostrom smart meter?
I have had a smart meter installed, but I can still see the old one in the app. What should I do?
How is the consumption measured that determines the price I pay for the smart meter?
What type of smart meter is installed?
What type of internet connection do I need?
Can I just have my meter replaced or can I also order an initial meter installation?
Are the installation costs included in the 99,95€ or 349,90€?
Do you also install bidirectional meters?
I’ve ordered a smart meter. When can I expect to receive a proposed appointment date for the installation?
How long does it take until the installation date?
What happens to my smart meter if I cancel Ostrom?
Who owns the smart meter?
For which consumption levels are smart meters offered?
How is the invoice for the purchase and installation issued?
What else do I have to pay for besides the smart meter itself?
I have very little network reception at my meter. Can I increase the signal with an antenna?