💌 Why did I get a letter from the grid or metering operator?
No worries - that’s totally normal!
Your grid or metering point operator usually sends you a letter once a year asking you to submit your meter reading.
In most cases, the reading you provide is automatically shared with us, so you don’t need to do anything else.
🤔 Not sure what it’s about?
No problem!
Just send us a photo of the letter in the chat, and we’ll be happy to check it for you.