Sign Up
From move-in to consumption estimates to your MaLo ID – all the key info for signing up with Ostrom in one place.
By Johanna and 3 others4 authors18 articles
- How can I sign up?All you need is your address, your kWh consumption, and your meter number (Zählernummer).
- What is "kWh" and how much consumption should I enter?
- What is a market location number (Marktlokations-ID) and where can I find it?
- I got a letter from the basic supplier. What should I do?
- Can I also purchase electricity from Ostrom as a business or company?
- Can I receive documents via post?
- What happens after my registration with Ostrom is complete?
- Where can I use Ostrom?
- Where can I find my contract details?
- Why does my contract start later than expected?
- My old provider has increased prices. How can I sign up through the special right of termination (Sonderkündigungsrecht)?
- Can you cancel my old electricity contract for me?
- Will there be interruptions in the power supply if I want to change my provider?
- What’s the difference between default supply (Ersatzversorgung) and basic supply (Grundversorgung)?
- What is the grid operator and how do I find out which one is responsible for my address?
- What happens if there’s a supply gap before my Ostrom contract starts?Will I still receive electricity if there’s a gap between suppliers?
- How do i find my local grid operator?
- Can I also receive my contract confirmation as a PDF?